Returns Policy & Exchanges
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange. Exclusions apply, see below
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Kickee Pant pre-orders and Holiday Collections are nonrefundable and final sale. You can swap the same item for a different size in the same style and color if available but must pay shipping to get the original item back to us and shipping for the exchanged item. Payment plan Kickee Pants must be paid within 7 days of receiving ready to ship invoice. If balance is not paid within 7 days your order will be cancelled and no refunds will be made.
Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, a store credit will sent to your email.
Last Call (Sale) items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 202 N West St Rockwall, TX 75087. You must contact us beforehand
To return your product, you should mail your product to: 202 N West St Rockwall TX 75087
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of original shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.